At UC Dreams Technologies LLP, we strive to ensure that our customers are satisfied with their purchases. Our refund policy is designed to provide clarity and fairness to both our customers and our business. Please read the policy carefully before making a purchase.
Eligibility for Refunds
- Digital Products: Refunds are only applicable if the software or digital product purchased is not working. To be eligible for a refund, you must provide proof of the issue within 30 days of purchase.
Refund Process
- Request a Refund: To request a refund, contact us at hello@ucdreams.com with your order details and a description of the issue.
- Review and Approval: Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. This process may take up to 5 working days.
- Refund Delivery: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 2 to 7 working days.
Conditions for Refunds
- Non-Working Software or Digital Product: Refunds are granted only if the software or digital product is not functioning as described. This does not include issues arising from improper installation, user error, or non-compliance with the system requirements.
- Proof of Issue: You must provide clear evidence and documentation showing that the software or digital product is not working.
Non-Refundable Items
- Change of Mind: Refunds are not available for purchases made by mistake or if you change your mind after the purchase.
- Improper Use: Refunds are not available for issues resulting from improper use, installation errors, or failure to follow provided instructions.
Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
- Email: hello@ucdreams.com
- Phone: +91 7975171508
- Contact Page: https://ucdreams.com/contact-us
